Remote Logistics Support I — Start Your Impactful Career

OnTrac; Chantilly (VA); À distance; USD 26 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Life and disability coverage

401(k) with company match

Flex vacation (regional accrual rules)

Floating holidays

Paid sick leave

Paid holidays

Paid pregnancy/ parental leave

Wellness programs

Employee assistance programs

Résumé du poste

OnTrac is seeking a Logistics Support I to help ensure smooth shipment flow, coordinating pickups/deliveries and resolving delays. The role emphasizes clear communication with drivers, vendors, and customers, plus monitoring air waybills and flight details to keep shipments moving quickly and safely.

The ideal candidate will have a high school diploma, strong communication skills, and knowledge of logistics or dispatch.

Qualifications

• High school diploma or equivalent required.
• Clear and professional communication via phone and email.
• Industry knowledge in logistics, transportation, or dispatch.

Responsabilités

• Communicate with customers by phone and email, respond to inquiries, and review shipment documentation for accuracy.
• Schedule pickups and deliveries, manage new order requests, and ensure execution aligns with customer and vendor requirements.
• Monitor active shipments in the operations platform, track air waybills and flights, review driver updates, and maintain accurate shipment statuses.
• Identify shipment cancellations, diversions, and other disruptions, and develop alternate plans to maintain service continuity.
• Coordinate driver performance, investigate delays, and provide detailed escalations and resolutions to management.

Connaissances

Clear communication

Logistics knowledge

Formation

High school diploma or equivalent

Description du poste

OnTrac is seeking a Logistics Support I to help ensure smooth shipment flow, coordinating pickups/deliveries and resolving delays. The role emphasizes clear communication with drivers, vendors, and customers, plus monitoring air waybills and flight details to keep shipments moving quickly and safely.

The ideal candidate will have a high school diploma, strong communication skills, and knowledge of logistics or dispatch.