Logistics Support I

OnTrac; United States; Remote; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Flexible vacation

Floating holidays

Paid sick leave

Paid holidays

Parental leave

Job summary

OnTrac is seeking a Logistics Support I to help ensure smooth, timely delivery operations. The role emphasizes professional customer communication, precise shipment coordination, and proactive disruption management in a fast-paced environment.

You will monitor shipments, schedule pickups, and assist drivers and vendors to meet customer expectations while adhering to company policies and security guidelines.

Qualifications

• High school diploma or equivalent required.
• Clear and professional communication via phone and email.
• Industry knowledge in logistics, transportation, or dispatch.
• Must adhere to OnTrac security guidelines and policies.

Responsibilities

• Communicate professionally with customers by phone and email, respond to inquiries, and review shipment documentation for accuracy.
• Manage new order requests, schedule pickups and deliveries, and ensure execution aligns with customer and vendor requirements.
• Monitor active shipments, track air waybills and flights, review driver updates, and maintain shipment statuses.
• Identify disruptions, develop alternate plans to maintain service continuity, and escalate with detailed resolutions.
• Coordinate driver performance and investigate delays, providing escalations and resolutions to leadership.

Skills

Customer service

Communication skills

Logistics knowledge

Problem solving

Education

High school diploma or equivalent

Job description

OnTrac is hiring a Logistics Support I!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact?

If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving.

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals.

Compensation: The expected starting base pay range for this position is $19.23 - $24.04, with full potential base salary range over a successful candidate’s tenure in the position of $19.23 - $28.85. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.

Employment Logistics: The Logistics Support I supports the efficient flow of shipments by facilitating communication between drivers, vendors, and customers. This role coordinates pickups and deliveries, monitors active shipments, tracks air waybills and flights, and helps resolve delays to ensure products arrive quickly and safely.

Unpacking the Benefits:

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

The Must-Haves:

• High school diploma or equivalent
• Clear and professional communication skills via phone and email
• Industry knowledge in logistics, transportation, or dispatch
• It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly.

Your Mission in Motion:

• Customer communication & documentation: Communicate professionally with customers by phone and email, respond to inquiries, and review shipment documentation for accuracy.
• Order scheduling & coordination: Manage new order requests, schedule pickups and deliveries, and ensure execution aligns with customer and vendor requirements.
• Shipment, air waybill & flight tracking: Monitor active shipments in the operations platform, track air waybills and flights, review driver updates, and maintain accurate shipment statuses.
• Disruption management & service continuity: Identify shipment cancellations, diversions, and other disruptions, developing alternate plans to maintain service continuity.
• Driver coordination & issue resolution: Coordinate driver performance, investigate delays, and provide leadership with detailed escalations and resolutions.

Paving your way to your success:

• You adapt effectively to a fast-paced environment with frequent changes.
• You demonstrate strong attention to detail and solid organizational skills.

Posting Timeline:

This job posting is anticipated to remain open for at least 15 days from the date of posting

Disclosures:

• Washington state employees are eligible for up to 56 hours of paid sick leave annually.

The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations.

Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.

ADA Statement:

We are committed to providing equal employment opportunities to all qualified individuals. If you require reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact Human Resources.

OnTrac is proud to be an Equal Opportunity Employer

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.