Remote Logistics Support Coordinator

OnTrac; City of Middletown (NY); Remote; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Flex vacation

Job summary

OnTrac is hiring a Logistics Support I. This remote-friendly role plays a key part in ensuring smooth shipments by coordinating pickups, deliveries, and real-time tracking while maintaining strong communication with drivers, vendors, and customers.

Starting pay ranges from $19.23 to $24.04 per hour, with potential to reach $28.85 based on experience and performance. Benefits include medical/dental/vision, 401(k), and paid time off.

Qualifications

• Clear and professional communication via phone and email.
• Industry knowledge in logistics, transportation, or dispatch.
• Understand and adhere to OnTrac security policy and practices.

Responsibilities

• Communicate professionally with customers by phone and email, respond to inquiries, and review shipment documentation for accuracy.
• Manage new order requests, schedule pickups and deliveries, and ensure execution aligns with customer and vendor requirements.
• Monitor active shipments in the operations platform, track air waybills and flights, review driver updates, and maintain accurate shipment statuses.
• Identify shipment cancellations, diversions, and other disruptions, developing alternate plans to maintain service continuity.
• Coordinate driver performance, investigate delays, and provide escalations and resolutions.

Skills

Communication skills

Logistics knowledge

Education

High school diploma or equivalent

Job description

OnTrac is hiring a Logistics Support I. This remote-friendly role plays a key part in ensuring smooth shipments by coordinating pickups, deliveries, and real-time tracking while maintaining strong communication with drivers, vendors, and customers.

Starting pay ranges from $19.23 to $24.04 per hour, with potential to reach $28.85 based on experience and performance. Benefits include medical/dental/vision, 401(k), and paid time off.