Remote Logistics Customer Success Leader

Arvist; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Direct access to the CEO and product team

Performance-linked compensation

Influence on product evolution

Job summary

Arvist is seeking a Customer Success Manager in Chicago, IL, to drive client outcomes and ensure successful deployments of our QC platform. The ideal candidate will have strong experience in logistics operations and proven customer management skills.

You will manage client relationships directly, ensuring meaningful outcomes and acting as the primary contact from deployment through renewal. This role requires a blend of technical fluency and interpersonal communication, specifically in logistics environments.

With a competitive salary range of $90,000 - $120,000, this is an excellent opportunity to join a company focused on operational excellence.

Qualifications

• 2 to 5 years in customer success, account management, or implementation at a B2B SaaS company.
• Experience in logistics operations and understanding key decision-makers.
• Track record of owning client outcomes, showcasing retention and expansion.

Responsibilities

• Drive onboarding and client adoption from initial contract through deployment.
• Manage client relationships and present findings to stakeholders.
• Identify churn risks and support renewals for accounts.

Skills

Warehouse and logistics operations experience

Customer relationship management

Strong communication skills

Technical fluency

Tools

WMS platforms (e.g., Manhattan, Blue Yonder, HighJump)

Job description

Arvist is seeking a Customer Success Manager in Chicago, IL, to drive client outcomes and ensure successful deployments of our QC platform. The ideal candidate will have strong experience in logistics operations and proven customer management skills.

You will manage client relationships directly, ensuring meaningful outcomes and acting as the primary contact from deployment through renewal. This role requires a blend of technical fluency and interpersonal communication, specifically in logistics environments.

With a competitive salary range of $90,000 - $120,000, this is an excellent opportunity to join a company focused on operational excellence.