Remote Customer Success Manager — Logistics Analytics

implentio; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Implentio in Los Angeles is seeking a Customer Success Manager to serve as the primary contact for a portfolio of clients. This full-time remote role requires strong analytical skills to work with data and drive client success through actionable insights.

The ideal candidate will have 3-6 years of experience in customer success or related fields, with a strong background in logistics or e-commerce operations. This position focuses on building client relationships and ensuring measurable outcomes.

Qualifications

• 3-6 years of experience in customer success, account management, consulting, or analytics.
• Strong analytical skills, experience working with data.
• Experience managing a portfolio of clients with accountability for retention.

Responsibilities

• Own a portfolio of DTC and ecommerce clients as primary point of contact.
• Conduct regular business reviews and present data-driven insights.
• Analyze client data across freight costs and operational KPIs.

Skills

Customer success in SaaS environment

Analytical skills

Logistics and supply chain knowledge

Proficiency with Excel or Google Sheets

Communication skills

Job description

Implentio in Los Angeles is seeking a Customer Success Manager to serve as the primary contact for a portfolio of clients. This full-time remote role requires strong analytical skills to work with data and drive client success through actionable insights.

The ideal candidate will have 3-6 years of experience in customer success or related fields, with a strong background in logistics or e-commerce operations. This position focuses on building client relationships and ensuring measurable outcomes.