Weekend Client Success Specialist

Dormont Manufacturing Co; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

401(k) matching

Employee Resource Groups

Team events and happy hours

Casual dress code

Downtown Chicago office

CTA/L train access

Gym in building

Employee Assistance Program

Referral program

Paid holidays, vacation, wellness days

Relocation assistance

Job summary

Arrive Logistics, a leading transportation and technology company in North America, is hiring a Client Success Weekend Associate in downtown Chicago. You’ll manage daily operations for existing and new client accounts, focusing on load building, appointment scheduling, shipment tracking, and providing timely updates to internal and external stakeholders.

You must be detail-oriented, customer-focused, proactive, and able to work independently as well as collaboratively across departments.

Qualifications

• Bachelor’s degree in a relevant field (preferred).
• Proven commitment and work ethic in a school or work setting.
• Ability to thrive in a fast-paced, high-pressure environment while multitasking.
• Strong communication and interpersonal skills, both verbal and written.
• Confident in taking verbal/written instructions and executing tasks independently.

Responsibilities

• Manage incoming calls and initiate outbound calls to carriers and drivers to confirm arrivals and communicate important information.
• Become an expert in Arrive Logistics' standard operating procedures, transportation management systems, and tools for shipment tracking.
• Oversee the daily load board, including data entry for load building, scheduling, tracking, and load closure to ensure smooth operations with a focus on accuracy and timeliness for customer accounts.
• Coordinate pickup and delivery appointments with shippers and consignees within your customer’s network.
• Provide effective communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, or obtaining tracking updates.
• Proactively communicate with customers about any delays in shipments.
• Understand the customer’s committed lanes and when to accept or reject loads tendered by the customer.
• Build knowledge of the industry and Arrive operations, pursuing continuous educational opportunities.
• Develop relationships with customer contacts through timely and professional communication.
• Collaborate with the Business Development (BD, Client Success (CS), and Carrier teams to resolve issues and deliver best-in-class service.
• Maximize profitability by evaluating appointment times, load flexibility, and other factors to secure the best rates.
• Prioritize exceptions and work with the Carrier team to provide timely updates to customers.
• Work proactively with management to identify and address potential aging concerns for customer shipments.

Skills

Strong communication

Multitasking

Independent work

Detail-oriented

Customer-focused

Education

Bachelor’s degree in a relevant field

Job description

Arrive Logistics, a leading transportation and technology company in North America, is hiring a Client Success Weekend Associate in downtown Chicago. You’ll manage daily operations for existing and new client accounts, focusing on load building, appointment scheduling, shipment tracking, and providing timely updates to internal and external stakeholders.

You must be detail-oriented, customer-focused, proactive, and able to work independently as well as collaboratively across departments.