Remote Logistics Coordinator — Global Shipments

UPS; United States; Hybrid; USD 22,000 - 30,000; Full time

Job summary

UPS Healthcare Precision Logistics is seeking a customer service professional to support the MNX platform, handling inquiries by phone, email, and web with urgency and accuracy. The role starts remotely and will transition to an on-site Miami office while maintaining responsibilities and performance expectations.

Requirements include 1 year of customer service experience, a high school diploma or GED, and strong MS Office skills.

Qualifications

• At least 1 year of customer service experience.
• High school diploma or GED.
• Proficient in Microsoft Word, Excel, Outlook, data entry, and 30 WPM.
• Knowledge of US geography and time zones preferred.
• Call center experience is preferred.
• Excellent communication, customer service, and organizational skills.
• Ability to work in a fast-paced, demanding environment; flexible for extra hours.

Responsibilities

• Handle incoming customer requests via phone, email, and website with urgency and accuracy.
• Use MNX's platform to process, monitor, and manage critical customer shipments for various industries.
• Communicate professionally with customers and agents.
• Meet required team metrics.
• Stay current on all required training.

Skills

Customer service

Time management

Data entry

Typing 30 WPM

Communication

Organization

Call center experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

UPS Healthcare Precision Logistics is seeking a customer service professional to support the MNX platform, handling inquiries by phone, email, and web with urgency and accuracy. The role starts remotely and will transition to an on-site Miami office while maintaining responsibilities and performance expectations.

Requirements include 1 year of customer service experience, a high school diploma or GED, and strong MS Office skills.