Remote-Ready Logistics Coordinator (Healthcare)

UPS; United States; Hybrid; USD 35,000 - 45,000; Full time

Job summary

UPS is seeking a dedicated customer service representative who will manage incoming requests across multiple platforms. Initially, this position will be remote, transitioning to an on-site role in Miami, Florida. Responsibilities include handling customer queries, utilizing logistics platforms, and meeting team metrics.

Candidates should have at least one year of customer service experience, proficiency in Office tools, and excellent communication skills. Work hours are Sunday-Thursday night shifts from 11:30 PM to 8:00 AM EST.

Qualifications

• At least 1 year of customer service experience required.
• Must be at least 18 years old.
• Proficient in Microsoft-Word, Excel, Outlook & data entry.
• Ability to type 30 WPM.

Responsibilities

• Handle incoming customer requests via phone, email, and website.
• Process, monitor, and manage critical customer shipments.
• Communicate with customers and agents in a professional manner.
• Meet required team metrics.
• Stay current on all required training.

Skills

Customer service experience

Time Management

Microsoft-Word

Excel

Outlook

Data entry

30 WPM typing

Knowledge of US and world geography

Call Center experience

Communication skills

Organizational skills

Education

High school diploma or GED

Job description

UPS is seeking a dedicated customer service representative who will manage incoming requests across multiple platforms. Initially, this position will be remote, transitioning to an on-site role in Miami, Florida. Responsibilities include handling customer queries, utilizing logistics platforms, and meeting team metrics.

Candidates should have at least one year of customer service experience, proficiency in Office tools, and excellent communication skills. Work hours are Sunday-Thursday night shifts from 11:30 PM to 8:00 AM EST.