Healthcare Logistics Coordinator - Remote & On-Site Hybrid

United Parcel Service, Inc.; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Marken, UPS Healthcare Precision Logistics seeks a customer service professional to support critical shipments across medical, aerospace, telecommunications and high-tech industries. The role starts remotely and will transition to an on-site Miami, FL office; strong communication, time management, and organizational skills are essential.

Responsibilities include handling requests via phone, email and web, utilizing MNX's logistics platform to monitor shipments, and meeting team metrics with

Qualifications

• Must have at least 1 year of customer service experience.
• Time Management.
• Must be at least 18 years old and have a high school diploma or GED.
• Proficient in Word, Excel, Outlook, data entry and typing 30 WPM.
• Geography and time zones knowledge preferred.
• Call Center experience preferred.
• Outstanding communication, customer service and organizational skills.
• Able to operate in a fast-paced and demanding environment.
• Flexible with the ability to work additional hours as business requires.

Responsibilities

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

Skills

Customer service experience

Time management

Microsoft Word

Microsoft Excel

Microsoft Outlook

Typing 30 WPM

Geography knowledge

Call Center experience

Fast-paced environment

Education

High school diploma or GED

Tools

MNX platform

Job description

Marken, UPS Healthcare Precision Logistics seeks a customer service professional to support critical shipments across medical, aerospace, telecommunications and high-tech industries. The role starts remotely and will transition to an on-site Miami, FL office; strong communication, time management, and organizational skills are essential.

Responsibilities include handling requests via phone, email and web, utilizing MNX's logistics platform to monitor shipments, and meeting team metrics with