Evening Logistics Coordinator – Remote/Hybrid

UPS; United States; Hybrid; USD 42,000 - 54,000; Full time

Job summary

UPS is seeking a dedicated Customer Service Associate to handle inquiries via phone, email and web, and to manage shipments using MNX's platform. The role starts remotely and is expected to transition to an on-site Miami office, with training sessions to begin promptly.

Applicants should have at least 1 year of experience, strong communication skills, and proficiency in MS Office and data entry. Evening shift is Wednesday to Saturday, 2:00pm–10:30pm EST.

Qualifications

• Minimum 1 year of customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and data entry.
• Knowledge of US geography and time zones preferred.

Responsibilities

• Handle incoming customer requests via phone, email and website with urgency and attention to detail.
• Process, monitor, and manage shipments using MNX's logistics platform.
• Communicate with customers and agents professionally.
• Meet required team metrics and stay current on training.

Skills

Customer service

Time management

Communication

Data entry

MS Office

Education

High school diploma or GED

Tools

MNX platform

Job description

UPS is seeking a dedicated Customer Service Associate to handle inquiries via phone, email and web, and to manage shipments using MNX's platform. The role starts remotely and is expected to transition to an on-site Miami office, with training sessions to begin promptly.

Applicants should have at least 1 year of experience, strong communication skills, and proficiency in MS Office and data entry. Evening shift is Wednesday to Saturday, 2:00pm–10:30pm EST.