Logistics & Customer Care Coordinator — Remote to On-Site

UPS; United States; Hybrid; USD 22,000 - 30,000; Full time

Job summary

UPS Healthcare Precision Logistics seeks a customer service professional to handle inquiries via phone, email, and web, using MNX's platform to monitor shipments across industries. You will maintain professional communication with customers and agents, meet team metrics, and complete required trainings.

The role starts remote with a planned transition to an on-site Miami, FL office, requiring flexibility and strong organizational skills in a fast-paced setting.

Qualifications

• Minimum 1 year of customer service experience.
• Proficient in Word, Excel, Outlook and data entry; 30 WPM.
• Knowledge of US geography and time zones is preferred.

Responsibilities

• Handle incoming customer requests via phone, email and website with urgency and accuracy.
• Use MNX's logistics platform to process and monitor critical shipments.
• Communicate professionally with customers and agents.
• Meet required team metrics and complete trainings.

Skills

Time Management

Data entry

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Data entry platform

Job description

UPS Healthcare Precision Logistics seeks a customer service professional to handle inquiries via phone, email, and web, using MNX's platform to monitor shipments across industries. You will maintain professional communication with customers and agents, meet team metrics, and complete required trainings.

The role starts remote with a planned transition to an on-site Miami, FL office, requiring flexibility and strong organizational skills in a fast-paced setting.