Remote Live Chat Specialist - Entry Level

Ellenco Estágios e Treinamentos; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Paid time off & holidays

Fully remote position

Equipment provided

Paid training

Advancement opportunities

Employee assistance program

Monthly work-from-home stipend

Casual team culture

Job summary

Careerscape is recruiting for an entry-level Live Chat Representative to join a remote customer support team. The role focuses on helping customers via live chat, troubleshooting simple issues, and guiding customers toward solutions with a friendly tone.

Candidates need a high school diploma, fast typing, strong written communication, and the ability to multitask across several chat windows. Evening/ weekend availability is expected.

Qualifications

• High school diploma or equivalent is required.
• Excellent written communication and grammar skills are essential.
• Ability to type at least 40 words per minute accurately.
• Comfort navigating multiple software systems and browser tabs.

Responsibilities

• Respond promptly to inbound live chat conversations.
• Manage multiple chats simultaneously with accuracy and tone.
• Answer questions about products, services, orders, and accounts.
• Troubleshoot basic issues and escalate complex cases.
• Document interactions in CRM or ticketing system.

Skills

Typing 40 wpm

Written communication

Multitasking

Problem solving

Calm under pressure

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Careerscape is recruiting for an entry-level Live Chat Representative to join a remote customer support team. The role focuses on helping customers via live chat, troubleshooting simple issues, and guiding customers toward solutions with a friendly tone.

Candidates need a high school diploma, fast typing, strong written communication, and the ability to multitask across several chat windows. Evening/ weekend availability is expected.