Remote Live Chat Agent | Flexible Hours & Growth

Job4pak; Northern (KY); Hybrid; USD 58,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off and holidays

Fully remote position

Equipment provided

Paid training and onboarding

Opportunities for advancement

Employee assistance program

Monthly work-from-home stipend

Casual, supportive team culture

Job summary

Careerscape is recruiting for an entry-level Live Chat Representative to join a growing remote customer support team. This role requires quick typing, friendly communication, and a passion for helping customers without phone calls.

The position offers a fully remote setup with flexible scheduling and pathways to advancement within the team. Training is provided, and overtime or evenings/weekends may be required.

Qualifications

• High school diploma or equivalent is required.
• No prior experience required, though customer service experience is a plus.
• Excellent written communication skills with strong grammar and spelling.
• Ability to type at least 40 words per minute accurately.

Responsibilities

• Respond promptly to inbound customer chats through the company’s live chat platform.
• Manage multiple concurrent chat conversations while maintaining accuracy and tone.
• Answer questions about products, services, orders, and account details.
• Troubleshoot basic issues and escalate complex cases to the appropriate team.
• Document each interaction accurately in the CRM or ticketing system.
• Follow scripts and brand guidelines while personalizing responses to each customer.
• Meet daily and weekly targets for response time, resolution rate, and chat quality.
• Identify recurring customer issues and flag trends to the support supervisor.
• Stay current on product updates, promotions, and policy changes.
• Collaborate with teammates during peak volume to keep queue wait times low.

Skills

Written communication

Typing 40 wpm

Multitasking

Problem solving

Time management

Remote work readiness

CRM basics

Team collaboration

Education

High school diploma or equivalent

Tools

CRM tools

Chat platforms

Email tools

Remote work tech

Job description

Careerscape is recruiting for an entry-level Live Chat Representative to join a growing remote customer support team. This role requires quick typing, friendly communication, and a passion for helping customers without phone calls.

The position offers a fully remote setup with flexible scheduling and pathways to advancement within the team. Training is provided, and overtime or evenings/weekends may be required.