Remote Live Chat Customer Support Specialist

Breakout Tools; Rahway (NJ); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading e-commerce company is seeking a Live Chat Customer Service Representative to provide exceptional support to online customers. In this fully remote role, you will assist customers by answering inquiries, resolving issues, and ensuring they have a positive shopping experience. Ideal candidates will have a background in customer service, strong communication skills, and the ability to multitask effectively. Join a fast-paced environment where your contributions align with the brand's commitment to customer satisfaction.

Qualifications

• Prior experience in customer service, especially in live chat or e-commerce.
• Excellent grammar and communication skills.
• Able to work scheduled shifts, including weekends or holidays.

Responsibilities

• Respond promptly to customer inquiries via live chat.
• Assist customers with product information and order placements.
• Troubleshoot issues and escalate when necessary.
• Maintain organized chat records in the CRM system.
• Meet quality and response-time targets.

Skills

Strong written communication skills

Fast and accurate typing (30+ WPM)

Empathy and patience

Ability to multitask across multiple chat windows

Job description

A leading e-commerce company is seeking a Live Chat Customer Service Representative to provide exceptional support to online customers. In this fully remote role, you will assist customers by answering inquiries, resolving issues, and ensuring they have a positive shopping experience. Ideal candidates will have a background in customer service, strong communication skills, and the ability to multitask effectively. Join a fast-paced environment where your contributions align with the brand's commitment to customer satisfaction.