Remote Chat Representative

Kids Creek Children’s Clinic; Traverse City (MI); Remote; USD 35,000 - 45,000; Full time

Job summary

Kids Creek Children’s Clinic is looking for a Remote Chat Representative to provide real-time customer support through online chat. In this remote role, you will assist customers by answering questions, troubleshooting issues, and ensuring a positive experience. Ideal candidates have strong typing and communication skills and are comfortable handling multiple chats simultaneously. Previous customer service experience is preferred, and this position offers flexible shifts and the ability to work from a quiet workspace.

Qualifications

• Excellent communication skills, particularly in writing.
• Ability to manage multiple chats simultaneously.
• Reliable internet access and a quiet working environment.

Responsibilities

• Respond to customer questions via live chat.
• Provide product/service information and troubleshooting assistance.
• Update customer records and follow established support guidelines.
• Escalate issues as necessary.

Skills

Strong typing and written communication skills

Comfortable using chat software and basic computer tools

Customer service experience

Job description

About the job Remote Chat Representative

We are seeking a reliable and customer-focused Remote Chat Representative to provide real-time support to customers via live chat and messaging platforms. In this role, youll assist customers with questions, troubleshoot issues, and deliver a positive experience — all while working remotely.

This position is ideal for someone who communicates clearly in writing, enjoys helping people, and can manage multiple conversations at once

Responsibilities:

Respond to customer questions via live chat.

Provide product/service information and basic troubleshooting.

Update customer records and follow support guidelines.

Manage multiple chats at once.

Escalate issues when needed.

Qualifications:

Strong typing and written communication skills.

Comfortable using chat software and basic computer tools.

Reliable internet and a quiet workspace.

Customer service experience preferred.

Schedule & Pay:

Remote role with flexible shifts.

The Remote Chat Representative provides customer support through online chat. The role focuses on fast, accurate, and professional responses.