Remote Online Live Chat Rep – Entry-Level with Training

Crimson Education; Phoenix (AZ); On-site; USD 34,000 - 62,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off and holidays

Career growth and advancement

Paid training

Employee assistance program

Job summary

Cornerstone Media Group is seeking a friendly, detail-oriented Online Live Chat Representative to join our remote customer support team. This entry-level position is ideal for candidates with customer service, administrative, retail, or clerical experience who enjoy helping others through written communication.

You will assist customers by answering questions, providing information about products and services, resolving basic inquiries, and ensuring every interaction delivers a positive customer

Qualifications

• Strong written communication and typing skills are required.
• Ability to multitask and manage multiple chats simultaneously.
• Comfort working in a fully remote environment and using chat tools.

Responsibilities

• Respond to customer inquiries through live chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve routine customer concerns or escalate more complex issues when needed.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members to ensure exceptional customer service.
• Meet quality and response time standards.

Skills

Strong written communication

Typing skills

Multitasking

Remote work capable

Education

High school diploma or equivalent

Job description

Cornerstone Media Group is seeking a friendly, detail-oriented Online Live Chat Representative to join our remote customer support team. This entry-level position is ideal for candidates with customer service, administrative, retail, or clerical experience who enjoy helping others through written communication.

You will assist customers by answering questions, providing information about products and services, resolving basic inquiries, and ensuring every interaction delivers a positive customer