Remote Chat Support Agent - Entry Level

Carlsbad Tech; New York (NY); Remote; USD 35,000 - 45,000; Full time

Job summary

A technology academy is seeking a Remote Chat Support Associate to provide exceptional customer service through live chat support. This entry-level position is fully remote and requires strong communication skills and a customer-centric approach. Responsibilities include responding to inquiries, assisting with troubleshooting, and maintaining documentation in the CRM system. Join our dynamic team and help enhance customer experiences while enjoying flexible working hours.

Qualifications

• Proven experience in customer service or chat support preferred.
• Excellent written communication skills.
• Must be able to work flexible hours as needed.

Responsibilities

• Respond to customer inquiries via live chat.
• Provide accurate information regarding products and services.
• Assist customers in troubleshooting issues.

Skills

Strong communication skills

Customer-centric attitude

Problem-solving abilities

Ability to multitask

Education

High school diploma or equivalent

Tools

CRM tools

Job description

A technology academy is seeking a Remote Chat Support Associate to provide exceptional customer service through live chat support. This entry-level position is fully remote and requires strong communication skills and a customer-centric approach. Responsibilities include responding to inquiries, assisting with troubleshooting, and maintaining documentation in the CRM system. Join our dynamic team and help enhance customer experiences while enjoying flexible working hours.