Remote Lifecycle & Engagement Lead

Chamber Cardio; Nashville (TN); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Chamber Cardio is seeking a Sr. Manager, Engagement Operations to build our member journey systems from the ground up. Reporting to the Director of Member Engagement, you will design and launch the CRM, lifecycle infrastructure, campaigns and automations, partnering with Data to ensure measurement.

In this zero-to-one role, you will collaborate cross-functionally to turn member journey strategy into scalable flows and automations, driving funnel optimization and team productivity as we scale.

Qualifications

• 10+ years in lifecycle marketing or CRM operations.
• Healthcare or value-based care experience preferred.
• Hands-on expertise in workflows, campaigns, integrations, and data governance.
• Experience with marketing automation platforms such as HubSpot, Braze, Iterable or Customer.io a plus.
• Experience managing external vendors or agencies, incl. print or direct mail.

Responsibilities

• Map and refine the end-to-end member journey across activation, engagement and retention.
• Build and maintain multi-channel lifecycle campaigns (email, SMS, phone, print).
• Translate journey strategy into segmented, triggered and always-on campaigns.
• Optimize campaigns through gap analysis of messaging, timing and channels.
• Identify lead journey gaps and deploy targeted interventions.
• Execute A/B tests and drive continuous experimentation.
• Support copy, design and QA for member-facing materials.
• Own and architect HubSpot across workflows, automations, segmentation and data hygiene.
• Create scalable campaign build and QA processes for scalable sends.
• Partner with Data to ensure engagement reporting reflects real operations.
• Own SMS operations—10DLC/toll-free registration, opt-in/out, throughput and deliverability.
• Manage toll-free numbers for SMS and voice, including provisioning and carrier registration.
• Oversee engagement operations across email, SMS, AI, print, and vendors.
• Own third-party engagement partnerships and manage scope, timelines and quality.
• Serve as internal contact for vendor performance, invoicing and escalation.
• Support evaluation and centralization of vendor relationships as Chamber scales.

Skills

Lifecycle marketing

CRM/Marketing ops

Cross-functional collaboration

Analytics

Campaign design

Vendor management

Tools

HubSpot

Braze

Iterable

Customer.io

Job description

Chamber Cardio is seeking a Sr. Manager, Engagement Operations to build our member journey systems from the ground up. Reporting to the Director of Member Engagement, you will design and launch the CRM, lifecycle infrastructure, campaigns and automations, partnering with Data to ensure measurement.

In this zero-to-one role, you will collaborate cross-functionally to turn member journey strategy into scalable flows and automations, driving funnel optimization and team productivity as we scale.