Engagement Ops Architect - CRM & Lifecycle

Chamber Cardio; Washington; Remote; USD 120,000 - 160,000; Full time

Job summary

Chamber seeks a Sr. Manager, Engagement Operations to architect and scale member journey systems. You will lead CRM, lifecycle flows, and automations, building multi-channel campaigns across email, SMS, phone, and print while partnering with Data for measurement.

The role emphasizes end-to-end journey activation, retention, and optimization, with remote or hybrid work options and collaboration with the Director of Member Engagement to drive growth and care at scale.

Qualifications

• 10+ years in lifecycle marketing, CRM/marketing operations, or member engagement.
• Experience building programs from scratch at early-stage companies.
• Healthcare or value-based care experience preferred.
• Proven ability to architect workflows, campaigns, integrations, and data governance.
• Experience with multi-channel campaigns (email, SMS, direct mail).
• Strong data-driven decision making and analytics.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Map and refine end-to-end member journey — activation, engagement, and retention.
• Build and maintain multi-channel lifecycle campaigns across email, SMS, phone and print.
• Partner with Director of Member Engagement to translate journey strategy into segmented, triggered campaigns.
• Optimize campaigns through ongoing gap analysis of messaging, timing, and channel mix.
• Identify lead journey gaps and deploy targeted interventions to close them.
• Execute A/B tests and drive continuous experimentation across campaigns and channels.
• Support copy, design, and QA for member-facing materials.
• Own and architect HubSpot from the ground up, including workflows, automations, segmentation, data hygiene, and permissions.
• Build Chamber’s first scalable campaign build and QA processes.
• Partner with the Associate Director, Data Analyst on engagement reporting.
• Own SMS send operations — 10DLC/toll-free verification, opt-in/opt-out compliance, throughput and deliverability.
• Secure and manage toll-free numbers for SMS and voice, including provisioning and carrier registration.
• Manage engagement operations across email, SMS, print, and other vendors.
• Own third-party engagement partnerships and manage scope, timelines, and deliverable quality.
• Serve as internal contact for vendor performance, troubleshooting, invoicing.
• Support evaluation and eventual centralization of vendor relationships as Chamber scales.

Skills

Lifecycle marketing

CRM/Marketing operations

Data analysis

Cross-functional collaboration

Healthcare experience

Multi-channel campaigns

Vendor management

Tools

HubSpot

Braze

Iterable

Customer.io

Job description

Chamber seeks a Sr. Manager, Engagement Operations to architect and scale member journey systems. You will lead CRM, lifecycle flows, and automations, building multi-channel campaigns across email, SMS, phone, and print while partnering with Data for measurement.

The role emphasizes end-to-end journey activation, retention, and optimization, with remote or hybrid work options and collaboration with the Director of Member Engagement to drive growth and care at scale.