Senior Engagement Operations Lead — CRM & Lifecycle

Chamber

New York (NY)

Hybrid

USD 125,000 - 170,000

Full time

6 days ago

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Job summary

Chamber is reimagining heart health with an AI-enhanced, outcomes-driven care model. We seek a Sr.

Manager, Engagement Operations to build Chamber’s member journey systems from the ground up and to design and launch the CRM, lifecycle infrastructure, campaign flows, and automations, partnering with Data to ensure everything is measured. In this zero-to-one builder role, you’ll work cross-functionally to turn member journey strategy into scalable flows and automations, central to Chamber’s

Qualifications

10+ years in lifecycle marketing, CRM/marketing operations, or member engagement.
Healthcare or value-based care experience preferred.
Strong hands-on expertise in building workflows, campaigns, integrations, and data governance.

Responsibilities

Own and architect HubSpot from the ground up: workflows, automations, segmentation, data hygiene.
Build scalable campaign build and QA processes for sends at scale.
Partner on engagement reporting to reflect campaigns across channels.
Own SMS operations: 10DLC, toll-free verification, opt-in/out.
Manage toll-free numbers for SMS/voice and carrier registrations.
Manage engagement operations across email, SMS, AI, print, and vendors.
Oversee third-party partnerships: freelancers, agencies, print vendors.