Senior Engagement Ops Lead – CRM & Lifecycle (Remote)

Openkrill

United States

Hybrid

USD 140,000 - 210,000

Full time

3 days ago

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Job summary

Chamber is seeking a Sr. Manager, Engagement Operations to build our member journey systems from the ground up.

Reporting to the Director of Member Engagement, you’ll design and launch the CRM, lifecycle infrastructure, campaign flows, and automations, partnering with Data to ensure everything is measured. In this zero‑to‑one builder role, you’ll work cross‑functionally to turn member journey strategy into scalable flows and automations, helping optimize the funnel and support Outreach team

Qualifications

10+ years in lifecycle marketing or CRM/engagement roles.
Healthcare or value-based care experience preferred.
Experience architecting workflows and data governance from scratch.
Proficiency with marketing automation platforms such as HubSpot, Braze, Iterable, or Customer.io.
Experience managing external vendors including print or direct mail.

Responsibilities

Build HubSpot from the ground up with workflows, automations, segmentation, and data hygiene.
Design and launch the CRM and lifecycle infrastructure and campaigns.
Collaborate with Data to ensure engagement reporting reflects real operations across channels.
Own SMS send operations and carrier registrations; ensure deliverability.
Manage vendor relationships, QA processes, and cross-functional partnerships.