Remote Senior CRM & Member Engagement Lead

Chamber; Nashville (TN); Hybrid; USD 120,000 - 165,000; Full time

Job summary

Chamber is seeking a Sr. Manager, Engagement Operations to build Chamber’s member journey systems from the ground up. You’ll own HubSpot, lifecycle campaigns, and multi-channel automation, partnering with Data to ensure measurable outcomes.

In this fast-moving, cross-functional role you’ll design scalable flows, manage external vendors, and drive activation, retention, and longitudinal care across email, SMS, print, and voice. Remote or hybrid options available.

Qualifications

• 10+ years in lifecycle marketing, CRM/marketing operations, or member engagement.
• Experience in healthcare/value-based care environments preferred.
• Hands-on expertise in building workflows, campaigns, and data governance.
• Experience with HubSpot, Braze, Iterable, or Customer.io a plus.
• Experience managing external vendors, including print/direct mail.

Responsibilities

• Map and refine end-to-end member journeys across activation, engagement, and retention.
• Build multi-channel lifecycle campaigns across email, SMS, print, and voice.
• Architect HubSpot from the ground up with workflows, segmentation, and data hygiene.
• Own campaign QA processes and data-driven reporting with the Data team.
• Manage vendor relationships and ensure on‑time, high‑quality deliverables.
• Launch scalable, always-on campaigns and ongoing optimization.
• Collaborate with Care Teams, Product, and external partners toward shared goals.

Skills

Lifecycle marketing

CRM/marketing operations

Data governance

Analytical thinker

Strong communicator

Vendor management

Cross-functional collaboration

Tools

HubSpot

Braze

Iterable

Customer.io

Job description

Chamber is seeking a Sr. Manager, Engagement Operations to build Chamber’s member journey systems from the ground up. You’ll own HubSpot, lifecycle campaigns, and multi-channel automation, partnering with Data to ensure measurable outcomes.

In this fast-moving, cross-functional role you’ll design scalable flows, manage external vendors, and drive activation, retention, and longitudinal care across email, SMS, print, and voice. Remote or hybrid options available.