Customer Care Specialist: Elevate Customer Experience

NTT DATA, Inc.; Chicago (IL); Remote; USD 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program with company match

Job summary

A leading technology services provider is seeking a Customer Care Associate in Chicago, IL. The role involves providing customer care to life insurance policyholders and agents primarily via phone. Candidates should have experience in remote customer service, multitasking knowledge of Microsoft Windows applications, and a minimum of a high school diploma or GED. This position comes with a salary of $20.00/hr and offers comprehensive benefits, including health, dental, and vision insurance.

Qualifications

• 1 year experience in a remote customer service setting.
• 1 year experience multitasking with Microsoft Windows applications.
• Minimum High school diploma or GED required.

Responsibilities

• Provide customer care support to policyholders, agents, and beneficiaries.
• Manage inquiries related to life insurance and annuity policies.
• Maintain customer satisfaction metrics.
• Field approximately 75 to 100 calls daily.

Skills

Remote customer service experience

Microsoft Windows applications

Education

High school diploma or GED

Job description

A leading technology services provider is seeking a Customer Care Associate in Chicago, IL. The role involves providing customer care to life insurance policyholders and agents primarily via phone. Candidates should have experience in remote customer service, multitasking knowledge of Microsoft Windows applications, and a minimum of a high school diploma or GED. This position comes with a salary of $20.00/hr and offers comprehensive benefits, including health, dental, and vision insurance.