Remote Licensed Insurance Specialist (P&C)

Teleperformance; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance in the United States is seeking a Licensed Insurance Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve questions using web-based tools to ensure a seamless customer experience.

The role is suited to service-minded individuals in a high-velocity environment, with responsibilities including proactive problem solving, effective communication, and maintaining confidentiality of customer

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
• Appropriately communicate with customers, exercising retention efforts if needed.
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan.
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning.

Skills

Customer service

Typing 25 wpm

Windows OS

Communication

Problem solving

Education

High School Diploma

College degree preferred

Tools

CRM software

Job description

Teleperformance in the United States is seeking a Licensed Insurance Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve questions using web-based tools to ensure a seamless customer experience.

The role is suited to service-minded individuals in a high-velocity environment, with responsibilities including proactive problem solving, effective communication, and maintaining confidentiality of customer