Remote Licensed P&C Insurance Support Specialist

Teleperformance USA; Utah; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Retailer discounts

Job summary

Teleperformance USA is seeking a Licensed Insurance Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. The role uses web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

Applicants must meet state residency restrictions and benefit from TP’s comprehensive health coverage, 401(k), life insurance, and discounts.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
• Appropriately communicate with customers, exercising retention efforts if needed.
• Identify customers who are comparison-shopping and explain correct price plans.
• Compassionately handle sensitive healthcare-related situations.

Skills

Typing 25 wpm

Customer service

Sales experience

Windows OS

Communication

Education

High School Diploma

College degree preferred

Job description

Teleperformance USA is seeking a Licensed Insurance Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. The role uses web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

Applicants must meet state residency restrictions and benefit from TP’s comprehensive health coverage, 401(k), life insurance, and discounts.