Remote Licensed Insurance Specialist - P&C Support

Teleperformance USA; Nevada (IA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA seeks a Licensed Insurance Specialist to serve as the primary contact for clients, resolving inquiries with professionalism in a fast-paced environment. You will use web-based tools to respond to questions, process requests, and support customers while maintaining compliance and high-quality service.

Training provided and benefits listed in the posting. This remote role emphasizes excellent communication, proactive problem-solving, and compassionate handling of sensitive

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
• Appropriately communicate with customers, exercising retention efforts if needed
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

Skills

Customer service

Typing 25 wpm

Windows OS

Communication

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance USA seeks a Licensed Insurance Specialist to serve as the primary contact for clients, resolving inquiries with professionalism in a fast-paced environment. You will use web-based tools to respond to questions, process requests, and support customers while maintaining compliance and high-quality service.

Training provided and benefits listed in the posting. This remote role emphasizes excellent communication, proactive problem-solving, and compassionate handling of sensitive