Remote Licensed Insurance Specialist

Teleperformance USA; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Licensed Insurance Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment.

You will resolve inquiries using a suite of web-based tools to ensure a seamless customer experience, follow established procedures, protect confidential information, and work across shifts in a flexible, remote setting.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
• Appropriately communicate with customers, exercising retention efforts if needed.
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan.
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning.

Skills

Customer service

Communication

Typing speed 25 wpm

Windows-based systems

Education

High School Diploma or equivalent

Tools

General computer literacy

Job description

Teleperformance USA is seeking a Licensed Insurance Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment.

You will resolve inquiries using a suite of web-based tools to ensure a seamless customer experience, follow established procedures, protect confidential information, and work across shifts in a flexible, remote setting.