Remote P&C Licensed Insurance Specialist

Teleperformance USA; Idaho; Remote; USD 38,000 - 46,000; Full time

Job summary

Teleperformance USA is seeking a Licensed Insurance Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve questions using web-based tools to ensure a positive customer experience in a fast-paced environment.

The role requires at least a high school diploma and 6 months of customer service experience; 18+ years old; type at least 25 wpm and have basic Windows skills.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 6 months of customer service experience.
• Must be 18 years or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call with proactive communication.
• Communicate with customers and apply retention efforts when needed.
• Identify customers shopping for contracts and explain price plans.
• Handle sensitive healthcare education and prevention discussions.

Skills

Customer service

Active listening

Communication

Collaboration

Troubleshooting

Emotional intelligence

Problem solving

Typing speed 25 wpm

Windows-based systems

Retention handling

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Licensed Insurance Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve questions using web-based tools to ensure a positive customer experience in a fast-paced environment.

The role requires at least a high school diploma and 6 months of customer service experience; 18+ years old; type at least 25 wpm and have basic Windows skills.