Remote Licensed Customer Engagement Specialist

Jobgether; United States; Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Company equipment

Internet reimbursement

Remote work from anywhere in the US

Professional development

Job summary

Jobgether in the United States is seeking a remote Customer Service Associate to support policyholders via calls, emails, and other channels. You will resolve routine questions and help customers navigate billing, coverage, and changes.

The role emphasizes empathy, accuracy, and compliance, with opportunities to introduce additional products in line with marketing campaigns. Competitive hourly pay and remote work flexibility are offered.

Qualifications

• Experience in customer service within insurance or a closely related field is preferred.
• Strong communication skills, with the ability to explain complex information clearly.
• Attention to detail and accuracy in handling policy changes, billing inquiries, and documents.

Responsibilities

• Provide outstanding customer service to policyholders via calls, written correspondence, and other channels.
• Assist with insurance questions, billing inquiries, and policy changes while ensuring accuracy and satisfaction.
• Engage with customers to understand needs, demonstrate empathy, and resolve issues on first contact.
• Process policy changes, maintain accurate records, and apply insurance knowledge and compliance standards.
• Recognize opportunities to introduce additional products and stay informed on marketing campaigns.

Skills

Customer service

Communication

Insurance knowledge

Empathy

Job description

Jobgether in the United States is seeking a remote Customer Service Associate to support policyholders via calls, emails, and other channels. You will resolve routine questions and help customers navigate billing, coverage, and changes.

The role emphasizes empathy, accuracy, and compliance, with opportunities to introduce additional products in line with marketing campaigns. Competitive hourly pay and remote work flexibility are offered.