Licensed Customer Engagement Specialist (Bilingual) (Fully Remote)

Jobgether; États-Unis; À distance; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Company equipment

Internet reimbursement

Remote work from anywhere in the US

Professional development

Résumé du poste

Jobgether in the United States is seeking a remote Customer Service Associate to support policyholders via calls, emails, and other channels. You will resolve routine questions and help customers navigate billing, coverage, and changes.

The role emphasizes empathy, accuracy, and compliance, with opportunities to introduce additional products in line with marketing campaigns. Competitive hourly pay and remote work flexibility are offered.

Qualifications

• Experience in customer service within insurance or a closely related field is preferred.
• Strong communication skills, with the ability to explain complex information clearly.
• Attention to detail and accuracy in handling policy changes, billing inquiries, and documents.

Responsabilités

• Provide outstanding customer service to policyholders via calls, written correspondence, and other channels.
• Assist with insurance questions, billing inquiries, and policy changes while ensuring accuracy and satisfaction.
• Engage with customers to understand needs, demonstrate empathy, and resolve issues on first contact.
• Process policy changes, maintain accurate records, and apply insurance knowledge and compliance standards.
• Recognize opportunities to introduce additional products and stay informed on marketing campaigns.

Connaissances

Customer service

Communication

Insurance knowledge

Empathy

Description du poste

• Provide outstanding customer service to policyholders through calls, written correspondence, and other channels.
• Assist with insurance questions, billing inquiries, and policy changes while ensuring accuracy and satisfaction.

Key Responsibilities:

• Engage with customers to understand needs, demonstrate empathy, and resolve issues on first contact.
• Process policy changes, maintain accurate records, and apply insurance knowledge and compliance standards.
• Recognize opportunities to introduce additional products and stay informed on marketing campaigns.

What You'll Get:

• Competitive hourly pay of $24.00 and the flexibility to work remotely from anywhere in the US.
• Company-provided equipment, monthly internet reimbursement, and access to digital tools.
• Professional development opportunities in a supportive, inclusive remote environment.

Jobgether

The company is an insurance provider offering products and services that help individuals and families protect what matters most. It fosters an inclusive, respectful workplace and values employees for their qualifications, contributions, and abilities.