Remote Level 2 IT Support Technician - EN/ES Bilingual

We Are TIMS; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

We Are TIMS is seeking a Level 2 Support Technician to join our global IT team. You will provide English/Spanish bilingual technical support for multi-client environments, focusing on infrastructure, virtualization, and incident resolution.

This position is 100% remote, aligned with Madrid time, with a regular schedule Monday to Friday 14:00–23:00 Spain time and alternating on-call shifts (two weeks per month). On-call spans include weekends in Madrid, Spain time, and SOC alert handling.

Qualifications

• Advanced English required for verbal technical support.
• Experience in multi-client, multi-platform environments and mastery of ticketing tools.
• Advanced knowledge of Windows Server and Linux (logs, Docker, web hosting).
• Experience with VMware, Proxmox or Hyper-V virtualization.
• Networking: diagnostics, basic switching and VLANs; SOC basics are a plus.

Responsibilities

• Provide Level 2 support for Windows/Linux servers and related incidents.
• Manage on-call shifts (two weeks per month) and 24x7 availability as needed.
• Resolve incidents in multi-client environments and handle SOC alerts.
• Assist with virtualization management and server administration.

Skills

Advanced English

Multi-client environments

Windows Server

Linux

Networking basics

SOC awareness

Tools

Ticketing tools

VMware

Proxmox

Hyper-V

Job description

We Are TIMS is seeking a Level 2 Support Technician to join our global IT team. You will provide English/Spanish bilingual technical support for multi-client environments, focusing on infrastructure, virtualization, and incident resolution.

This position is 100% remote, aligned with Madrid time, with a regular schedule Monday to Friday 14:00–23:00 Spain time and alternating on-call shifts (two weeks per month). On-call spans include weekends in Madrid, Spain time, and SOC alert handling.