Remote Letter Template Specialist

Transworld Systems Inc.; Athens (GA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

Paid time off

Paid holidays

Job summary

Transworld Systems Inc. is seeking a Letter Analyst to manage assigned print and digital communication templates in FACS.

The analyst works within approved requirements and established procedures, and escalates policy, compliance, system, or approval decisions outside the assigned scope. Responsibilities include configuring and maintaining templates in FACS or other platforms including email; coding and maintaining print-letter logic with conditional rules and data references; coordinating with

Qualifications

• Experience with letter-template setup, document generation, customer communications, print and mail operations, vendor coordination, or related operational processing.
• Ability to translate business requirements into accurate system, template, vendor, or file-handling configurations and identify logic, wording, formatting, data, or mailing discrepancies.
• Experience opening or managing support tickets and coordinating work with internal teams or external vendors.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams; strong written and verbal communication skills.
• Experience with FACS or another collection or account-management platform, and with external print/mail or customer-communications vendors.
• Experience in debt collection, financial services, loan servicing, healthcare revenue cycle, or another regulated communications environment.
• Template testing, PDF comparison, quality assurance, vendor proofing, or change control.
• Basic knowledge of HTML, digital template formatting, file layouts, or data mapping is a plus.

Responsibilities

• Configure and maintain assigned print letter and digital communication templates in FACS or other approved platforms, including email and other supported channels.
• Code, configure, and maintain print-letter logic, including conditional rules, variable fields, placeholders, disclosures, client-specific language, and account-level data references.
• Maintain naming conventions, version control, template inventories, and configuration documentation.
• Coordinate template setup and updates with external letter vendors, including data requirements, file layouts, print and mailing configuration, proofs, production timelines, and readiness.
• Open and manage vendor support tickets; troubleshoot formatting, missing data, file failures, mailing discrepancies, proofing concerns, and production exceptions.
• Escalate failed jobs, missed transmissions, file-format issues, or rejected vendor files, and support resolution through testing and validation.

Skills

Template setup

Document generation

Vendor coordination

Microsoft Excel

Communication skills

HTML knowledge

Education

High School Diploma or GED

Bachelor’s Degree or equivalent

Tools

FACS platform

Job description

Transworld Systems Inc. is seeking a Letter Analyst to manage assigned print and digital communication templates in FACS.

The analyst works within approved requirements and established procedures, and escalates policy, compliance, system, or approval decisions outside the assigned scope. Responsibilities include configuring and maintaining templates in FACS or other platforms including email; coding and maintaining print-letter logic with conditional rules and data references; coordinating with