Remote Letter Analyst (Digital Communication Specialist)

Transworld Systems Inc.; Georgia; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k retirement plan with employer‑ing

Paid time off

Paid holidays

Job summary

Transworld Systems Inc. is seeking a Letter Analyst to manage and configure print and digital communication templates within FACS and other platforms. You will code letter logic, maintain templates, and coordinate with external vendors to ensure accurate, compliant communications.

The role emphasizes rigorous testing, approvals, and documented change history, with limited travel. A high school diploma or GED is required, with a bachelor’s degree preferred, and experience in debt collection or

Qualifications

• High School Diploma or GED or equivalent required.
• Bachelor’s Degree or equivalent in relevant work experience preferred.
• Experience with letter-template setup, document generation, customer communications, print and mail operations, vendor coordination, or related operational processing.
• Ability to translate business requirements into accurate system, template, vendor, or file-handling configurations and identify logic, wording, formatting, data, or mailing discrepancies.
• Experience opening or managing support tickets and coordinating work with internal teams or external vendors.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams; strong written and verbal communication skills.
• Experience with FACS or another collection or account-management platform, and with external print/mail or customer-communications vendors.
• Experience in debt collection, financial services, loan servicing, healthcare revenue cycle, or another regulated communications environment.
• template testing, PDF comparison, quality assurance, vendor proofing, or change control.
• Basic knowledge of HTML, digital template formatting, file layouts, or data mapping is a plus.

Responsibilities

• Configure and maintain assigned print letter and digital communication templates in FACS or other approved platforms, including email and other supported channels.
• Code, configure, and maintain print-letter logic, including conditional rules, variable fields, placeholders, disclosures, client-specific language, and account-level data references.
• Maintain naming conventions, version control, template inventories, and configuration documentation.
• Coordinate template setup and updates with external letter vendors, including data requirements, file layouts, print and mailing configuration, proofs, production timelines, and readiness.
• Open and manage vendor support tickets; troubleshoot formatting, missing data, file failures, mailing discrepancies, proofing concerns, and production exceptions.
• Escalate failed jobs, missed transmissions, file-format issues, or rejected vendor files, and support resolution through testing and validation.
• Verify static and variable content, disclosures, mailing information, and data-driven logic using representative sample outputs.
• Compare samples with approved templates, client requirements, disclosure language, and vendor proofs. Confirm required approvals, testing, and setup are complete before release; Support first-live reviews and post-production validation.
• Maintain records of configurations, vendor tickets, approvals, test results, file requirements, production dates, and change history. Gather and clarify requirements with Operations, Compliance, Process Excellence, IT, ActiveBatch support, vendors, and client-facing teams. Communicate status, risks, dependencies, and timelines; support audits and procedure improvements.
• Partner with Compliance and Legal teams to ensure letter content are in compliance with TSI policies and procedures, client requirements, and all pertinent State/Federal regulations.

Skills

Communication skills

Attention to detail

Analytical thinking

Verbal communication

Education

High School Diploma or GED

Bachelor’s Degree or equivalent

Tools

FACS or similar platform

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

HTML basics

Job description

Remote

For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back-office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long-term growth throughout the customer lifecycle.

Growth opportunity

• medical
• dental
• vision
• 401k retirement plan with employer matching
• paid time off
• paid holidays

We are seeking a Letter Analyst to manage assigned print and digital communication templates in FACS. The analyst works within approved requirements and established procedures, and escalates policy, compliance, system, or approval decisions outside the assigned scope.

Template Configuration and Letter Logic

• Configure and maintain assigned print letter and digital communication templates in FACS or other approved platforms, including email and other supported channels.
• Code, configure, and maintain print-letter logic, including conditional rules, variable fields, placeholders, disclosures, client-specific language, and account-level data references. Clarify incomplete or conflicting requirements before implementation.
• Maintain naming conventions, version control, template inventories, and configuration documentation.
• Coordinate template setup and updates with external letter vendors, including data requirements, file layouts, print and mailing configuration, proofs, production timelines, and readiness.
• Open and manage vendor support tickets; troubleshoot formatting, missing data, file failures, mailing discrepancies, proofing concerns, and production exceptions.
• Escalate failed jobs, missed transmissions, file-format issues, or rejected vendor files, and support resolution through testing and validation.

Testing, Approvals, and Compliance

• Verify static and variable content, disclosures, mailing information, and data-driven logic using representative sample outputs.
• Compare samples with approved templates, client requirements, disclosure language, and vendor proofs. Confirm required approvals, testing, and setup are complete before release; Support first-live reviews and post-production validation.
• Maintain records of configurations, vendor tickets, approvals, test results, file requirements, production dates, and change history. Gather and clarify requirements with Operations, Compliance, Process Excellence, IT, ActiveBatch support, vendors, and client-facing teams. Communicate status, risks, dependencies, and timelines; support audits and procedure improvements.
• Partner with Compliance and Legal teams to ensure letter content are in compliance with TSI policies and procedures, client requirements, and all pertinent State/Federal regulations.

Requirements

• High School Diploma, GED or equivalent required
• Bachelor’s Degree or equivalent in relevant work experience preferred
• Experience with letter-template setup, document generation, customer communications, print and mail operations, vendor coordination, or related operational processing.
• Ability to translate business requirements into accurate system, template, vendor, or file-handling configurations and identify logic, wording, formatting, data, or mailing discrepancies.
• Experience opening or managing support tickets and coordinating work with internal teams or external vendors.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams; strong written and verbal communication skills.
• Experience with FACS or another collection or account-management platform, and with external print/mail or customer-communications vendors.
• Experience in debt collection, financial services, loan servicing, healthcare revenue cycle, or another regulated communications environment.
• template testing, PDF comparison, quality assurance, vendor proofing, or change control.
• Basic knowledge of HTML, digital template formatting, file layouts, or data mapping is a plus.
• The position requires little to no travel.