Remote Letter Analyst (Digital Communication Specialist)

Transworld Systems Inc.; Atlanta (GA); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

Paid time off

Paid holidays

Job summary

Transworld Systems, Inc. is seeking a Template Configuration and Letter Logic specialist to configure and maintain print letter and digital communications, including emails, ensuring accuracy and alignment with client requirements.

The role emphasizes data-driven logic, documentation, and change control. You will coordinate with external vendors, perform testing and approvals, and support compliance activities while maintaining clear records.

Qualifications

• High School Diploma, GED or equivalent required.
• Bachelor's Degree or equivalent in relevant work experience preferred.
• Experience with letter-template setup, document generation, customer communications, print and mail operations, vendor coordination, or related processing.
• Ability to translate business requirements into configurations and identify data or mailing discrepancies.
• Experience opening or managing support tickets with internal teams or external vendors.

Responsibilities

• Configure and maintain assigned print letter and digital communication templates in FACS or other approved platforms.
• Code, configure, and maintain print-letter logic, including conditional rules and data references.
• Maintain naming conventions, version control, and template inventories.
• Coordinate template setup and updates with external vendors and proofs.
• Open and manage vendor support tickets and troubleshoot issues.
• Escalate failed jobs and support resolution through testing and validation.
• Partner with Compliance and Legal teams to ensure content complies with policies.

Skills

Excel

Word

Outlook

Teams

HTML basics

Education

High School Diploma, GED

Bachelor's degree or equivalent

Tools

FACS

Job description

Remote

For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back-office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long-term growth throughout the customer lifecycle.

Growth opportunity

• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Template Configuration and Letter Logic

• Configure and maintain assigned print letter and digital communication templates in FACS or other approved platforms, including email and other supported channels.
• Code, configure, and maintain print-letter logic, including conditional rules, variable fields, placeholders, disclosures, client-specific language, and account-level data references. Clarify incomplete or conflicting requirements before implementation.
• Maintain naming conventions, version control, template inventories, and configuration documentation.
• Coordinate template setup and updates with external letter vendors, including data requirements, file layouts, print and mailing configuration, proofs, production timelines, and readiness.
• Open and manage vendor support tickets; troubleshoot formatting, missing data, file failures, mailing discrepancies, proofing concerns, and production exceptions.
• Escalate failed jobs, missed transmissions, file-format issues, or rejected vendor files, and support resolution through testing and validation.

Testing, Approvals, and Compliance

• Verify static and variable content, disclosures, mailing information, and data-driven logic using representative sample outputs.
• Compare samples with approved templates, client requirements, disclosure language, and vendor proofs. Confirm required approvals, testing, and setup are complete before release; Support first-live reviews and post-production validation.
• Maintain records of configurations, vendor tickets, approvals, test results, file requirements, production dates, and change history. Gather and clarify requirements with Operations, Compliance, Process Excellence, IT, ActiveBatch support, vendors, and client-facing teams. Communicate status, risks, dependencies, and timelines; support audits and procedure improvements.
• Partner with Compliance and Legal teams to ensure letter content are in compliance with TSI policies and procedures, client requirements, and all pertinent State/Federal regulations.

• High School Diploma, GED or equivalent required
• Bachelor's Degree or equivalent in relevant work experience preferred
• Experience with letter-template setup, document generation, customer communications, print and mail operations, vendor coordination, or related operational processing.
• Ability to translate business requirements into accurate system, template, vendor, or file-handling configurations and identify logic, wording, formatting, data, or mailing discrepancies.
• Experience opening or managing support tickets and coordinating work with internal teams or external vendors.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams; strong written and verbal communication skills.
• Experience with FACS or another collection or account-management platform, and with external print/mail or customer-communications vendors.
• Experience in debt collection, financial services, loan servicing, healthcare revenue cycle, or another regulated communications environment.
• template testing, PDF comparison, quality assurance, vendor proofing, or change control.
• Basic knowledge of HTML, digital template formatting, file layouts, or data mapping is a plus.

The position requires little to no travel.