Remote Letter Template Specialist

Transworld Systems Inc.; New York (NY); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k with employer matching

Paid time off

Paid holidays

Job summary

Transworld Systems Inc. is seeking a Letter Analyst to manage print and digital communication templates in FACS and related platforms.

You will configure templates, code letter logic, test changes, and coordinate with vendors and file handling to ensure accurate records and timely production. In this role you will follow approved requirements, escalate policy or system decisions as needed, and collaborate with Compliance, IT, and Operations to keep all templates compliant and up to date.

Qualifications

• High School Diploma, GED or equivalent required.
• Bachelor’s Degree or equivalent preferred.
• Experience with letter-template setup, document generation, or vendor coordination.
• Ability to translate requirements into configurations and identify discrepancies.
• Experience opening or managing support tickets and coordinating with internal teams or external vendors.
• Strong attention to detail and ability to manage multiple requests and deadlines.
• Proficiency with Microsoft Office applications; strong written and verbal communication.

Responsibilities

• Configure and maintain assigned print letter and digital communication templates.
• Code, configure, and maintain print-letter logic, including conditional rules and data references.
• Maintain naming conventions, version control, and template inventories.
• Coordinate template setup with external vendors and data requirements.
• Open and manage vendor support tickets; troubleshoot issues.
• Validate file generation, transfer, and vendor receipt.
• Test templates before production release and verify content and logic.
• Coordinate client and Compliance review and track approval status.
• Ensure approvals and testing are complete before release.

Skills

Attention to detail

Organization

Written and verbal communication

Ticket management

Procedural adherence

Education

High School Diploma or GED

Bachelor's Degree or equivalent (preferred)

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

Transworld Systems Inc. is seeking a Letter Analyst to manage print and digital communication templates in FACS and related platforms.

You will configure templates, code letter logic, test changes, and coordinate with vendors and file handling to ensure accurate records and timely production. In this role you will follow approved requirements, escalate policy or system decisions as needed, and collaborate with Compliance, IT, and Operations to keep all templates compliant and up to date.