Remote Lending Support Engineer

The10minutecareersolution; Seattle (WA); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid holidays

Medical, dental, and vision coverage

Home office setup budget

Job summary

A nonprofit-focused financial support organization is hiring a remote technical support specialist to assist community lenders across the US. The ideal candidate should possess strong communication skills, technical proficiency, and experience in customer support. Responsibilities include troubleshooting issues, providing online assistance, and collaborating with team members on customer support and software development. The position offers a salary range of $60k to $85k, with excellent benefits and the possibility of part-time work.

Qualifications

• Experience serving multicultural clients.
• Proficiency in software troubleshooting.
• Knowledge of lending and loan servicing.

Responsibilities

• Provide end-user support through Zoom and email.
• Troubleshoot reported issues with software.
• Participate in team meetings for support and development.

Skills

Strong English communication

Technical skills

Analytical skills

Customer-oriented

Education

Bachelor's Degree in a related field

Tools

Google Suite

Excel

Quickbooks

Job description

A nonprofit-focused financial support organization is hiring a remote technical support specialist to assist community lenders across the US. The ideal candidate should possess strong communication skills, technical proficiency, and experience in customer support. Responsibilities include troubleshooting issues, providing online assistance, and collaborating with team members on customer support and software development. The position offers a salary range of $60k to $85k, with excellent benefits and the possibility of part-time work.