Remote Customer Support Specialist for AI Fundraising

Givzey, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Strong benefits

Remote-first culture

Job summary

A fast-growing tech startup is looking for a Support Specialist to enhance customer experiences and strengthen the support function. The role involves troubleshooting technical issues, building relationships with customers, and improving support processes. Ideal candidates have 3-5 years in customer support, strong organizational skills, and experience with tools like HelpScout and Jira. Join this mission-driven team to redefine fundraising with technology, offering competitive compensation and a remote-first culture.

Qualifications

• 3–5 years of experience in customer support or technical support.
• A strong bias toward exceptional customer experiences.
• Experience with relational databases and data investigation.

Responsibilities

• Serve as a primary point of contact for Version2 customer support inquiries.
• Partner with Customer Success Managers to ensure seamless handoffs.
• Own and continuously improve support tooling and knowledge management.

Skills

Customer support

Technical problem-solving

Relationship building

Data issue investigation

Organizational skills

Tools

HelpScout

Jira

Job description

A fast-growing tech startup is looking for a Support Specialist to enhance customer experiences and strengthen the support function. The role involves troubleshooting technical issues, building relationships with customers, and improving support processes. Ideal candidates have 3-5 years in customer support, strong organizational skills, and experience with tools like HelpScout and Jira. Join this mission-driven team to redefine fundraising with technology, offering competitive compensation and a remote-first culture.