Remote Customer Support Specialist

PeopleJoy; Middletown Township (PA); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) match

Short- and long-term disability

Life insurance

Job summary

A leading education benefits provider is seeking a Customer Support Representative who will support clients in navigating education assistance programs. This fully remote role offers an annual compensation between $48,000 and $58,000 and includes valuable benefits such as medical, dental, and 401(k) match. Ideal candidates are process-driven and possess strong communication skills, capable of providing compassionate support during financially stressful times. Join a team that values impact and customer satisfaction.

Qualifications

• Strong communication skills to interact compassionately with clients and borrowers.
• Attention to detail to ensure accurate documentation and support.
• Ability to navigate complex financial support processes.

Responsibilities

• Respond to client inquiries via various communication channels professionally.
• Resolve non-technical issues using established workflows.
• Document interactions accurately in the CRM system.

Skills

Strong communication skills

Attention to detail

Empathy

Process-driven

Organizational skills

Job description

A leading education benefits provider is seeking a Customer Support Representative who will support clients in navigating education assistance programs. This fully remote role offers an annual compensation between $48,000 and $58,000 and includes valuable benefits such as medical, dental, and 401(k) match. Ideal candidates are process-driven and possess strong communication skills, capable of providing compassionate support during financially stressful times. Join a team that values impact and customer satisfaction.