Remote Nonprofit SaaS Customer Care Specialist

Remote Career; New York (NY); Remote; USD 27,552 - 38,572; Full time

Benefits offered by this job

Unlimited PTO

Medical‑Dental‑Vision Insurance available day one

401(k) plan

Job summary

A leading remote services firm is seeking a Customer Care Representative to provide exceptional support to nonprofits. This fully remote role offers strong customer relations and problem-solving opportunities. Ideal candidates will be empathetic communicators with experience in customer service. Compensation ranges from $20 to $28 per hour based on qualifications, with benefits from day one, including unlimited PTO and health insurance.

Qualifications

• Strong customer empathy to build lasting relationships with nonprofits.
• Ability to solve complex customer problems quickly and collaboratively.
• Expertise in using a SaaS solution for fundraising.

Responsibilities

• Inspire nonprofits through strong customer empathy.
• Answer questions about Classy products and services.
• Improve customer interactions and internal processes.

Skills

Customer empathy

Problem-solving

Communication

Team collaboration

Job description

A leading remote services firm is seeking a Customer Care Representative to provide exceptional support to nonprofits. This fully remote role offers strong customer relations and problem-solving opportunities. Ideal candidates will be empathetic communicators with experience in customer service. Compensation ranges from $20 to $28 per hour based on qualifications, with benefits from day one, including unlimited PTO and health insurance.