Remote Lending Solutions Customer Support Specialist

PassFort; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Moody's is hiring a Customer Product Support Specialist for Lending Solutions. This remote US role focuses on delivering exceptional client support, handling technical inquiries, and applying knowledge of financial statements to assist clients effectively.

You will work within a fast-paced, high-performing team and contribute to risk-informed lending solutions. The role requires 1–3 years in client support or related fields, with strong analytical abilities and excellent communication.

Qualifications

• 1–3 years of professional experience in client support, customer service, financial services, software support, or a related field.
• General understanding of financial statements and key accounting concepts, including Balance Sheet, Income Statement, and Cash Flow Statement.
• Strong customer service skills with an eagerness to excel and contribute to a dynamic, high-performing team.
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting.

Skills

1–3 years experience in client support

Financial statements knowledge

Customer service excellence

Analytical troubleshooting

Job description

Moody's is hiring a Customer Product Support Specialist for Lending Solutions. This remote US role focuses on delivering exceptional client support, handling technical inquiries, and applying knowledge of financial statements to assist clients effectively.

You will work within a fast-paced, high-performing team and contribute to risk-informed lending solutions. The role requires 1–3 years in client support or related fields, with strong analytical abilities and excellent communication.