Customer Product Support Specialist (Lending Solutions)

Passfort; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Moody's is hiring a Customer Product Support Specialist for Lending Solutions. This remote US role focuses on delivering exceptional client support, handling technical inquiries, and applying knowledge of financial statements to assist clients effectively.

You will work within a fast-paced, high-performing team and contribute to risk-informed lending solutions. The role requires 1–3 years in client support or related fields, with strong analytical abilities and excellent communication.

Qualifications

• 1–3 years of professional experience in client support, customer service, financial services, software support, or a related field.
• General understanding of financial statements and key accounting concepts, including Balance Sheet, Income Statement, and Cash Flow Statement.
• Strong customer service skills with an eagerness to excel and contribute to a dynamic, high-performing team.
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting.

Skills

1–3 years experience in client support

Financial statements knowledge

Customer service excellence

Analytical troubleshooting

Job description

Customer Product Support Specialist (Lending Solutions)

Remote, United States

Posted: 10/26/2026

Job reference: 15445

Experience level: Experienced Hire

Job category: Client Services & Professional Services

Job sub category: Client Support

Line of business: COR

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 1–3 years of professional experience in client support, customer service, financial services, software support, technical support, or a related field (required)
• General understanding of financial statements and key accounting concepts, including Balance Sheet, Income Statement, and Cash Flow Statement (required)
• Strong customer service skills with an eagerness to excel and contribute to a dynamic, high-performing team (required)
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting (required)`