Lending Solutions Support Specialist

Moody's; United States; À distance; USD 68 000 - 98 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Parental leave

Paid time off

401(k) plan

Life insurance

Disability insurance

Stock purchase plan

Tuition reimbursement

Résumé du poste

Moody's Analytics Lending Solutions team in the United States seeks a client-focused support specialist to help clients leverage software for finance and risk analysis. You will interpret outputs, bridge finance with tech troubleshooting, and deliver guidance on product features across web, email, and phone channels.

You will collaborate with Engineering, Research, and Product teams, provide feedback to Sales and Training, and contribute to a growing practice around responsible AI use and risk

Qualifications

• 1–3 years of professional experience in client support, customer service, financial services, software support, technical support, or a related field (required)
• General understanding of financial statements and key accounting concepts, including Balance Sheet, Income Statement, and Cash Flow Statement (required)
• Strong customer service skills with an eagerness to excel and contribute to a dynamic, high-performing team (required)
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting (required)
• Excellent verbal, written, and organizational skills, with strong attention to detail and the ability to learn quickly (required)
• Working knowledge of Windows-based software, including spreadsheet and word processing applications (required)
• Experience in the financial industry, banking, commercial lending, commercial real estate, or capital markets (preferred)
• Basic knowledge of database administration tools such as structured query language (preferred)
• Familiarity with credit risk concepts, loan origination processes, and portfolio management (preferred)
• Exposure to financial analytics tools and/or enterprise software platforms (preferred)
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Responsabilités

• Provide financial and technical product support to clients using Moody's Analytics Lending Solutions products, helping them leverage world-class software to improve their business outcomes.
• Assist clients in interpreting product outputs in the context of their financial analysis and credit risk assessments
• Deliver conceptual solutions to a wide range of clients, bridging finance knowledge with technical troubleshooting expertise
• Provide in-depth education and assistance on product features, functionality, and technical architecture to clients at all experience levels
• Support clients on the use of credit risk and lending products in a courteous, professional, and timely manner via web, email, and telephone
• Communicate effectively and develop strong working relationships with colleagues across Client Service and partner teams, including Engineering, Research, and Product
• Provide constructive feedback to sales and training groups regarding client needs, market trends, and emerging opportunities
• Identify, capture, and channel client feedback on product features and functionality to support continuous improvement
• Originate content for the client knowledge base, including finance-focused examples and real-world use cases
• Manage and escalates requests appropriately while maintaining ownership of the client interaction and delivery of the solution

Connaissances

Client support

Financial statements knowledge

Customer service

Analytical skills

Communication skills

Windows software

AI concepts curiosity

Formation

Bachelor's degree

Outils

SQL

Description du poste

Moody's Analytics Lending Solutions team in the United States seeks a client-focused support specialist to help clients leverage software for finance and risk analysis. You will interpret outputs, bridge finance with tech troubleshooting, and deliver guidance on product features across web, email, and phone channels.

You will collaborate with Engineering, Research, and Product teams, provide feedback to Sales and Training, and contribute to a growing practice around responsible AI use and risk