Bilingual Financial Product Support Specialist

Moody's Corporation; United States; Presencial; USD 68.000 - 98.000; Jornada completa

Descripción de la vacante

Moody's Corporation in the United States is seeking a Client Service professional to provide financial and technical product support for Moody's Analytics Lending Solutions, helping clients leverage world-class software to improve outcomes.

You will interpret product outputs in the context of financial analysis and credit risk assessments, deliver education on features and architecture, and collaborate with Engineering, Research, and Product to ensure exceptional service.

Formación

• General understanding of financial statements and key accounting concepts (Balance Sheet, Income Statement, Cash Flow Statement).
• Strong customer service skills, with an eagerness to excel and be part of a dynamic team.
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting.
• Fluency in both English and Spanish is required.
• Excellent verbal, written, and organizational skills.
• Attention to detail and the ability to learn quickly.
• Working knowledge of Windows-based software (e.g., Excel, Word).
• Bachelor’s degree concentration in Finance, Accounting, Economics, or Computer Science.

Responsabilidades

• Provide financial and technical product support to clients using Moody's Analytics Lending Solutions products, helping them leverage world-class software to improve their business outcomes.
• Assist clients in interpreting product outputs in the context of their financial analysis and credit risk assessments.
• Deliver conceptual solutions to a wide range of clients, bridging finance knowledge with IT troubleshooting expertise.
• Provide in-depth education and assistance on product features, functionality, and technical architecture.
• Support clients on the use of our credit risk and lending products in a courteous, professional, and timely manner via web, email, and telephone.
• Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams like Engineering, Research, and Product.
• Provide constructive feedback to the sales and training groups regarding client needs, market trends, and opportunities.
• Identify, capture, and channel client feedback on product features and functionality.
• Originate content for our client Knowledge Base, including finance-focused examples and use cases.
• Manage and elevate requests appropriately while maintaining ownership of the client interaction and delivery of the solution.

Conocimientos

Financial statements understanding

Customer service

Analytical problem-solving

English and Spanish fluency

Verbal and written communication

Attention to detail

Windows software (Excel, Word)

Educación

Bachelor's degree

Herramientas

SQL Server

Postgres

Descripción del empleo

Moody's Corporation in the United States is seeking a Client Service professional to provide financial and technical product support for Moody's Analytics Lending Solutions, helping clients leverage world-class software to improve outcomes.

You will interpret product outputs in the context of financial analysis and credit risk assessments, deliver education on features and architecture, and collaborate with Engineering, Research, and Product to ensure exceptional service.