Remote Lending Compliance Support Specialist I

Ncontracts; United States; À distance; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision insurance

401(k) with company match

Paid holidays

Flexible Spending Account

Paid time off

Team events

Résumé du poste

Ncontracts in Nashville, TN is seeking a Customer Support Specialist I for Lending Compliance to assist clients and staff using HMDA, CRA, and Fair Lending tools. Resolve inquiries, document interactions in Salesforce, and ensure regulatory compliance.

This remote, full-time role requires 3+ years in software support within financial services, strong communication, and cross-functional collaboration. Comprehensive benefits are offered.

Qualifications

• 3+ years of experience in software support or banking/financial environment
• Knowledge of mortgage compliance and regulatory environments (HMDA, CRA, Fair Lending)
• Strong installation, use, and troubleshooting of software systems
• Excellent written and verbal communication skills
• Undergraduate degree preferred or equivalent experience

Responsabilités

• Deliver top-tier customer service for clients using Lending Compliance software products.
• Document all client interactions in Salesforce; escalate complex issues as needed.
• Maintain knowledge of product usage within OS, networks, hardware, databases, and peripherals.
• Liaise with clients and third-party vendors to determine specifications; create screenshots and map data as needed.
• Review compliance rulesets to ensure products operate within regulatory standards.
• Collaborate with Development to implement established compliance policies.
• Review internal reports to verify alignment with banking regulations.
• Monitor operations across software solutions to ensure compliance.
• Participate in client- or Ncontracts-specific product testing.
• Support Sales, Development, and Training staff as requested.
• Identify trends in client issues and communicate findings to leadership.
• Grow knowledge of lending regulations including HMDA, CRA, NMLS Mortgage Call Reports, and Reg. C.

Connaissances

Customer service

Regulatory knowledge

Software troubleshooting

Salesforce

Communication skills

Formation

Undergraduate degree

Outils

Help Desk systems

Ticketing systems

CRM software

Description du poste

Ncontracts in Nashville, TN is seeking a Customer Support Specialist I for Lending Compliance to assist clients and staff using HMDA, CRA, and Fair Lending tools. Resolve inquiries, document interactions in Salesforce, and ensure regulatory compliance.

This remote, full-time role requires 3+ years in software support within financial services, strong communication, and cross-functional collaboration. Comprehensive benefits are offered.