Remote Lending Manager — Mortgage Ops Leader

Knock; Oregon; Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Remote-first flexibility

Bonus program

Professional development

Excellent benefits

Job summary

Knock is seeking an experienced Lending Manager (Front End) to lead and grow our fully remote Loan Assistant team across the country. You’ll coach, set goals, and ensure exceptional service while building a collaborative, scalable operation.

You’ll own the bridge loan pipeline from setup through post‑closing, partner with Sales, Underwriting and Closing, and drive process improvements. This 100% remote role within the United States offers a $90k–$100k salary plus bonus.

Qualifications

• At least 10 years of relevant mortgage experience, including 5 or more years directly managing a fully remote team.
• Experience managing mortgage loan processing and/or post‑closing teams.
• A track record of coaching teams and helping them succeed.
• Working knowledge of federal, state, and local mortgage regulatory compliance.
• Strong written and virtual communication skills.
• You keep a distributed team aligned, engaged, and accountable using tools like Slack and video meetings.
• A strong focus on customer service. You go above and beyond to "wow" the people you serve.
• Close attention to detail. You check your work carefully and catch the small things, so your work is consistently accurate.
• A commitment to diverse, equitable, and inclusive practices that support Knock's values of making an impact, learning, putting people first, being open, and being courageous.
• High school diploma or equivalent experience.

Responsibilities

• Lead and develop the remote Loan Assistant team.
• Balance workloads across the team to meet company SLAs.
• Manage the bridge loan pipeline from setup through initial disclosure and submission, and through post‑closing.
• Work closely with Sales, Underwriting, and Closing to give everyone timely, accurate service.
• Compile team scorecard data each quarter to track KPIs and quality.
• Write or update procedures for review, training, and rollout, then follow up to make sure the changes stick.
• Set best practices and change the workflow when needed so the team runs efficiently and meets company KPIs.
• Take on ad hoc projects and step in wherever your team needs support.
• Mentor people inside and outside your team, and keep learning yourself.

Skills

Remote team management

Mortgage processing

Coaching teams

Regulatory compliance

Written communication

Customer service

Attention to detail

Diversity and inclusion

Education

High school diploma or equivalent

Tools

Slack

Video meetings

Job description

Knock is seeking an experienced Lending Manager (Front End) to lead and grow our fully remote Loan Assistant team across the country. You’ll coach, set goals, and ensure exceptional service while building a collaborative, scalable operation.

You’ll own the bridge loan pipeline from setup through post‑closing, partner with Sales, Underwriting and Closing, and drive process improvements. This 100% remote role within the United States offers a $90k–$100k salary plus bonus.