Remote Mortgage Operations Leader

Jobgether; Oregon; Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Remote-first

Health coverage

Flexible PTO

Parental leave

Professional development stipend

401(k) access

Connectivity allowance

Referral bonus

Job summary

Jobgether, on behalf of a partner company, is seeking a Lending Manager (Front End) based in the United States to lead a fully remote team of Loan Assistants. You will oversee the bridge loan process from setup to post-closing, ensuring accuracy, efficiency, and superior customer service in a remote-first environment.

As a mortgage operations leader, you will mentor and develop talent, align workflows with cross-functional partners, and drive process improvements.

Qualifications

• 10+ years mortgage industry experience, including remote leadership.
• Experience leading mortgage loan processing and post‑closing teams.
• Proven coaching and team development skills.
• Working knowledge of mortgage regulations and compliance.
• Strong written and verbal communication for virtual meetings.
• Ability to manage a distributed team using collaboration tools.
• Detail oriented with focus on accuracy and quality.
• Experience writing or updating SOPs and policies.
• Commitment to inclusive leadership and equity.

Responsibilities

• Lead, manage, and scale a distributed team of Loan Assistants, setting clear expectations and holding team members accountable for performance and results.
• Communicate weekly, monthly, quarterly, and annual goals, and monitor progress against team and company objectives.
• Build an engaged remote team through regular one‑on‑one meetings, team sessions, virtual training, mentoring, and ongoing feedback.
• Serve as a point of contact for escalations, questions, and exceptions, while documenting relevant team conversations and supporting individual development.
• Oversee the bridge loan pipeline from setup and initial disclosure through submission and post‑closing, ensuring work is completed accurately and within established service‑level agreements.
• Balance workloads, coach team members through pipeline challenges, support post‑closing reviews, and coordinate the resolution of loan findings.
• Partner with Sales, Underwriting, Closing, and Lending Operations to deliver timely and accurate service.
• Compile quarterly team scorecards and monitor key performance indicators and quality metrics.
• Identify gaps in processes and policies, develop or update standard operating procedures, and support their review, training, implementation, and ongoing adoption.
• Establish best practices, improve workflows, contribute to operational projects, and provide hands‑on support wherever needed.

Skills

Remote team leadership

Mortgage operations

Coaching & development

Process improvement

Strong communication

Performance management

Cross-functional partnership

Education

High school diploma or equivalent

Tools

Slack

Video conferencing

Job description

Jobgether, on behalf of a partner company, is seeking a Lending Manager (Front End) based in the United States to lead a fully remote team of Loan Assistants. You will oversee the bridge loan process from setup to post-closing, ensuring accuracy, efficiency, and superior customer service in a remote-first environment.

As a mortgage operations leader, you will mentor and develop talent, align workflows with cross-functional partners, and drive process improvements.