Remote Mortgage Lending Leader

Jobgether; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Remote-first

Healthcare benefits

Flexible PTO

Parental leave

Professional development allowance

Insurance (life/AD&D/disability)

401(k) plan

Wellness allowance

Coworking stipend

Connectivity allowance

Refer-a-friend bonus

Collaborative culture

Job summary

Jobgether is seeking an experienced Loan Operations Manager to lead a fully remote team of Loan Assistants across the United States. You will set expectations, monitor performance, and partner with Sales, Underwriting, Closing, and Lending Operations to deliver timely and accurate service.

The role requires a decade of mortgage industry experience, strong coaching skills, and a commitment to inclusive leadership.

Qualifications

• At least 10 years in mortgage, incl. 5+ years managing a remote team.
• Experience leading mortgage loan processing and/or post-closing teams.
• Coaching, mentoring, and developing teams with accountability and performance.
• Knowledge of mortgage regulatory and compliance requirements.
• Strong written and verbal communication; comfortable leading virtual meetings and training.
• Able to keep a distributed team aligned using collaboration tools like Slack and video conferencing.
• Customer-service orientation with focus on accuracy and quality.
• Attention to detail with consistent high-quality work.
• Experience writing/updating SOPs, policies, and process documentation.
• Commitment to inclusive leadership and diverse, respectful teams.

Responsibilities

• Lead and scale a distributed team of Loan Assistants; set expectations and monitor performance.
• Communicate goals and progress weekly, monthly, quarterly, and annually.
• Build an engaged remote team via one-on-one meetings, virtual training, and feedback.
• Serve as point of contact for escalations and documentation of conversations.
• Oversee bridge loan pipeline from setup to post-closing within SLAs.
• Balance workloads and coach through pipeline challenges; support post-closing reviews.
• Partner with Sales, Underwriting, Closing, and Lending Operations for timely service.
• Compile quarterly team scorecards and monitor KPIs and quality metrics.
• Identify gaps and develop/update SOPs and policies; drive adoption.
• Establish best practices, improve workflows, and support operational projects.

Skills

Remote team leadership

Communication

Coaching and mentoring

Attention to detail

Training and onboarding

Cross-functional collaboration

Customer service

Inclusive leadership

Education

High School Diploma

Tools

Slack

Video conferencing

Job description

Jobgether is seeking an experienced Loan Operations Manager to lead a fully remote team of Loan Assistants across the United States. You will set expectations, monitor performance, and partner with Sales, Underwriting, Closing, and Lending Operations to deliver timely and accurate service.

The role requires a decade of mortgage industry experience, strong coaching skills, and a commitment to inclusive leadership.