Senior Customer Success Manager - LegalTech AI

Luminance; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus per quarter

Job summary

A leading LegalTech company is seeking a Customer Success Manager to aid customers in adopting their enterprise platform. The successful candidate will guide users through onboarding, ensuring effective change management and relationship-building with key stakeholders. Ideal candidates have a background in Customer Success, Account Management, or legal roles. This role offers the opportunity to contribute to the innovation within the legal field and requires strong analytical and communication skills. A discretionary bonus is offered quarterly.

Qualifications

• Experience in Customer Success, Account Management, or client-facing roles.
• Demonstrated ability in structured onboarding processes.
• Experience in technology adoption or change management.

Responsibilities

• Manage the post-sales customer experience across the product suite.
• Lead structured onboarding engagements with clear milestones.
• Build relationships with stakeholders across legal and business teams.
• Monitor customer engagement and address risks.
• Advocate for customers' feedback internally.

Skills

Strong relationship-building skills

Analytical thinking

Project management skills

Communication skills

Stakeholder management skills

Education

Bachelor's degree or equivalent practical experience

Job description

A leading LegalTech company is seeking a Customer Success Manager to aid customers in adopting their enterprise platform. The successful candidate will guide users through onboarding, ensuring effective change management and relationship-building with key stakeholders. Ideal candidates have a background in Customer Success, Account Management, or legal roles. This role offers the opportunity to contribute to the innovation within the legal field and requires strong analytical and communication skills. A discretionary bonus is offered quarterly.