Strategic Customer Success Manager - LegalTech AI

3Search; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

A growing LegalTech firm is seeking a Customer Success Manager to enhance customer experience and support product adoption. The ideal candidate will possess a university degree, exceptional communication skills, and the ability to manage multiple tasks effectively. Responsibilities include onboarding customers, establishing user adoption strategies, and collaborating with team members to ensure satisfaction. The offered salary ranges from $90k to $100k, complemented by quarterly bonuses.

Qualifications

• Must possess analytical skills and an aptitude for learning new software.
• Ability to communicate clearly and effectively is essential.

Responsibilities

• Develop and foster an excellent customer experience.
• Work closely with customers to establish deployment and user adoption strategies.
• Maintain in-depth knowledge of the product for customer requirements.
• Collaborate with team members and senior leadership.

Skills

Excellent customer facing and communication skills

Highly organised

Ability to multi-task

Articulate and confident

Interpersonal skills

Education

University degree with a GPA of 3.5 or higher

Job description

A growing LegalTech firm is seeking a Customer Success Manager to enhance customer experience and support product adoption. The ideal candidate will possess a university degree, exceptional communication skills, and the ability to manage multiple tasks effectively. Responsibilities include onboarding customers, establishing user adoption strategies, and collaborating with team members to ensure satisfaction. The offered salary ranges from $90k to $100k, complemented by quarterly bonuses.