Remote Legal Solutions Specialist

Sussman Law Firm, PLLC; Charlotte (NC); Remote; GBP 9,800 - 12,000; Full time

Job summary

Sussman Law Firm, PLLC in Charlotte, NC is seeking a Solutions Specialist who can hit the ground running to provide consultative sales, build trust, uncover client needs, and guide qualified leads through the decision-making process in a remote environment.

The role requires strong sales skills, emotional intelligence, resilience, persistence, and the ability to lead conversations while making prospective clients feel heard and supported. Compensation starts at $1,300/month plus bonus potential.

Qualifications

• Fluent in English and Spanish, with ability to conduct consultations in both languages.
• 3+ years of proven sales experience and meeting/exceeding goals.
• Experience in consultative, relationship-based sales conversations.
• Experience handling objections and closing sales in a professional environment.
• Ability to manage a remote work environment with minimal supervision.
• Highly organized with strong follow-up discipline.
• Ability to work independently in a remote environment.

Responsibilities

• Contact qualified leads not ready to schedule initial consultations during intake.
• Maintain follow-up via calls, texts, email, and approved channels.
• Document all lead interactions and next steps in the CRM.
• Meet virtually with leads to understand situation, concerns, and goals.
• Guide leads through the consultation process and present engagement options.
• Address objections professionally and confidently.
• Create urgency to help clients decide on representation.
• Close sales and secure signed representation agreements when appropriate.
• Follow up with leads who have met with attorneys but not retained.
• Identify and overcome barriers to engagement.
• Re-engage dormant opportunities and convert qualified leads into clients.
• Maintain accurate CRM records and sales activity documentation.
• Track conversion metrics and pipeline performance.
• Achieve or exceed monthly consultation-to-client conversion goals.
• Meet lead contact and follow-up benchmarks.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Sales experience

Consultative selling

Lead follow-up

CRM familiarity

Remote work

Independence

Job description

Sussman Law Firm, PLLC in Charlotte, NC is seeking a Solutions Specialist who can hit the ground running to provide consultative sales, build trust, uncover client needs, and guide qualified leads through the decision-making process in a remote environment.

The role requires strong sales skills, emotional intelligence, resilience, persistence, and the ability to lead conversations while making prospective clients feel heard and supported. Compensation starts at $1,300/month plus bonus potential.